From 500 people and two days, to 65 people and two hours.

A large Global Capability Center (GCC) supporting a Fortune 100 industrial conglomerate in their global supply chain and procurement hub was facing massive inefficiencies. Manual data entry, disparate systems for invoice processing, and low levels of process standardisation had led to high error rates and significant delays. The operation relied on a headcount of 500 people, mostly performing manual tasks, and it took an average of 48 hours to complete a single transaction workflow.

Velarys experts worked with the client to implement a new operating model based on process redesign and automation. The strategy focused on eliminating manual hand-offs and digitalising the workflow from end-to-end. This involved rationalising the technology stack, streamlining vendor interfaces, and implementing custom RPA (Robotic Process Automation) and AI-driven validation tools. The team also focused on change management, retraining the workforce for more complex analytical roles.

Operationally, the results were transformative. Within 18 months, headcount was reduced from 500 to 65 people, and transaction processing time was reduced from 2 days to 2 hours. The transformation delivered significant cost savings and dramatically improved accuracy. Most importantly, it shifted the GCC from being a back-office processing hub to a Center of Excellence for real-time supply chain analytics and strategic sourcing.